WE ALWAYS SHIP DISCREETLY!
Your Privacy Will Never Be Compromised
We ship in plain, brown boxes, or plain padded envelopes or shipping bags. In some cases, we may use USPS Priority Mail boxes only if we are using USPS as your courier.
The Return Address on the shipping label will read: “JCIMI” – Your billing statement will also show “JCI” or “JCI MI” for your privacy.
FedEx Ground | 1-4 Business Days
FedEx 2-Day | 2 Business Days
FedEx Overnight | 1 Business Day
FedEx Smartpost | 2-14 Business Days – USPS will make the final delivery
USPS Priority Mail | 1-5 Business Days
USPS First Class Mail | 2-6 Business Days
** Shipping times do not include processing time, weekends, or holidays. Orders are generally shipped within 24 business hours and are processed in the order in which they are received. **
Post Office picks up at 3:00PM EST
FedEx Smartpost/Ground picks up at 4:00PM EST
FedEx Express picks up at 4:00PM EST
If you choose an expedited form of shipping (FedEx Overnight, FedEx 2-Day, USPS Express, etc.), please call us so we can ensure it gets out the same day for you.
We cannot guarantee it will leave the same day if you do not contact us to let us know you placed it.
Note – if you are shipping to a PO Box, you MUST select USPS Priority Mail or Express Mail. FedEx or UPS cannot deliver to PO Boxes.
We are not responsible for delays in shipment caused by weather conditions, customs delays, lost or stolen packages, situations beyond our control, or situations that are the fault of the carrier.
Shipping charges will be displayed when you are placing your order. Rates are calculated automatically by FedEx / USPS depending on weight, dimensions, and your shipping destination.
Some items may ship from other warehouses. This can result in multiple shipments. You will receive emails with tracking information for all of your shipments. If you have multiple shipments and chose Overnight or 2-Day shipping, we may contact you to adjust pricing or address delivery dates.
All items WILL be shipped discreetly, regardless of what warehouse the item comes from. Our other warehouse generally only ships via FedEx.
All orders over $500 will be shipped with a signature confirmation.
Not all shoes are available for Overnight/2- Day shipping, please contact us with any questions concerning availability.
We can ship on your UPS or FedEx account if you provide it to us.
USPS First Class Shipping is available on orders with items totaling less than 13oz in weight.
FedEx Residential Delivery runs Tuesday – Saturday
FedEx Ground Business runs Monday – Friday
USPS Delivers Monday – Saturday
Orders are processed MONDAY THROUGH FRIDAY only.
If you need your order on a specific day, or need it overnight, or have any requests about timing of your package, please CONTACT US via phone call. It is always best to address time-sensitive matters via telephone, as emails may not be seen in time to ensure everything goes the way you need it to go! We are here for you, so just let us know what you need!
We can ship to PO Boxes, UPS Stores, and FedEx stores or any other place that accepts packages that can be held for pickup.
Most Walgreen’s locations now offer FedEx pickup as well, making discreet delivery even easier!
If you have any questions, concerns, or requests, please don’t hesitate to call us!